The General Terms and Conditions of the Austrian Hotel Industry AGBH 2006 apply.

Check-in from 4 pm

At the day of your arrival the appartements and suites are ready for you from 4.00 pm. An early check-in is possible if the appartement is ready earlier. Please inform us if you intend to arrive after 6 pm.

Check-out until 9:30 am

We would kindly ask you to leave the appartements and suites until 9:30 am on the day of your departure. A late-check out is possible for a surcharge but depends on the availability of the room. For more information contact the reception.

The stated prices are per appartement and night for the standard occupancy (not including the visitor’s tax). The VAT is included in the prices.

The visitor’s tax in Serfaus-Fiss-Ladis amounts to € 2,60 per person/night (for everyone 15 years and older).

After you have received the reservation confirmation, we would kindly ask you to make an advance deposit via bank transfer to make the reservation binding.

You are welcome to pay your final bill in cash or make an advance payment via bank transfer before arrival.

For the final cleaning we charge a one-time fee of between € 85 to €130 per appartement.

If you want an intermediate cleaning, please let us know. It is possible for an extra charge.

Our guests have the option of having their laundry done during their stay for an additional charge. Please ask at the reception for more information.

The Aurora**** is located only 35m from the first ski lift, so we don’t need a ski depot. Skiing nearly to the doorstep.

In the hotel you will find a modern ski room with ski-boot-heating.

Out of consideration for our guests who suffer from allergies, pets are not allowed in our house.

We recommend you to bring slippers or bathing slippers for your appartement and the use of our wellness area.
Please do not enter the appartements in outdoor footwear. For storing the outdoor footwear, we have put up shoe shelves in front of all appartements.

• Free until 3 months before arrival
• 3 up to 1 month before arrival – 40% of the full arrangement price
• In the last week before arrival – 90% of the full arrangement price
• At arrival day or at no-show – 100% of the full arrangement price

Cancellation or change of reservation is free of charge until one day before arrival …

• In the event of an upright travel warning or classification as a virus variant area of Austria, Tyrol or the Serfaus-Fiss-Ladis region and the associated quarantine obligations that cannot be avoided by the 3G status.
• Border closings
• Official closings of the mountain railways and infrastructure companies
• Official closing of all hotels and other accommodation

An advance deposit that has already been made will be refunded to you on request or you can use it in the form of a voucher for a future vacation.

We hope, of course, that you can start your vacation as planned. In case this might not be possible or if you must leave earlier, we recommend getting travel cancellation insurance already before your vacation. Get more information here.